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CUSTOMER SERVICE

Here you will find the answers to your questions about shopping at AlaskaAces.com your order, payment options and more. Simply select from the categories below for complete information.

Contact Us Backorder Policy
Pricing Policy Ordering and Shipping Info
Payment Your Order
Return & Exchange Policy Privacy Policy

CONTACT INFORMATION

Alaska Aces LLC
724 E 15th Avenue
Anchorage, Alaska 99501
907-258-2237
Send Us an Email

 

BACKORDER POLICY 

When viewing your cart during checkout, you'll see an item status below the product indicating either "In Stock," or "Backorder." The Alaska Aces updates this status on a 48 hours basis, and the deciding factor for the status designation is based on a threshold set at each product category (e.g. headwear, jerseys, etc.).

"When you see a "Call" status on an item, you may want to contact us if the order is time sensitive for you or your customer. If the order isn't time sensitive and the product is on backorder, we will make the decision at the time of shipment as to shipping your order complete vs. allowing the backorder and shipping what is available now. If you have a preference, please indicate it in the note section of your order.

 

PRICING POLICY 

We bring you the best prices we can; as such, offers are subject to change without notice. Prices on our web site supersede all previously published prices and may be superseded by future web site prices. We cannot accept liability for graphic errors, incorrect specifications, or grammatical inaccuracies. We reserve the right to refuse service to anyone. The Alaska Aces shall be in no way responsible for the improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise, including use of safety equipment, and the seeking of appropriate training.

 

Ordering & Shipping FAQ

Shipping

Shipping Information Orders for Aces merchandise are shipped priority mail every Tuesday and Friday and can take from 2-10 days to receive depending on your location, so please plan accordingly. Merchandise will be shipped to the address given in the "Ship To" section of your order. Prices may vary depending on shipping weight, location and item cost. No refunds on Aces merchandise will be allowed.

Ordering

The online store has all your favorite Aces items. If there is something particular that you are looking for, please feel free to contact our staff @ 907-258-2237 or email us.

 

Return & Exchange Policy

Merchandise returns must be made within 60 days of purchase.  Item must be in its original condition, tag still attached, and original receipt provided. No refunds on Aces merchandise will be allowed. Exchanges may be made with a receipt and if clothing item tags are still attached. All sales are final on sale merchandise and hats. Customer will be responsible for any additional shipping charges.  

 

PAYMENT

Credit Card

We accept VISA, MasterCard, American Express, and Discover.

Credit Cards

Check or Money Order

Payment can be made by Money Order in US funds only. Please allow an additional 10 days to process. Sorry, we do not accept COD orders.

When will my credit card be charged?

We will not charge any amount to your credit card until the item actually ships.   You can cancel an order at any time prior to shipment (does not apply to special orders) by calling our Customer Service Dept. at 1-907-258-2237 or by sending us an email.

Disclaimer -- We bring you the best prices we can; as such, offers are subject to change without notice. Prices on our web site supersede all previously published prices and may be superseded by future web site prices. We cannot accept liability for graphic errors, incorrect specifications, or grammatical inaccuracies. We reserve the right to refuse service to anyone. The Alaska Aces shall be in no way responsible for the improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise, including use of safety equipment, and the seeking of appropriate training.


PRIVACY POLICY

Our postal address is:

Alaska Aces LLC
724 E 15th Avenue
Anchorage, Alaska 99501

We can be reached by telephone at 1-907-258-2237 or via email.

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, but is not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends.

The personal information you have provided us and information about your order WILL NOT  be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the above telephone number, writing to us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the above telephone number, writing us at the above address.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them.

Consumers can access this information by calling us at the above telephone number, writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers.

Consumers can have this information corrected by calling us at the above telephone number, writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as credit card information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number,